RETURNS AND EXCHANGES
If you are not fully satisfied with your product, please send an email to firstname.lastname@example.org to arrange for an exchange or refund within 20 days of shipment. Once your exchange or refund has been approved, a prepaid shipping label will be sent to you.
Items must be unused and returned in its original packaging. Products that have been used or damaged will not be refundable. Original shipping costs are non-refundable and the buyer is responsible for the return shipping.
Once your returned item have been received and inspected, the cost of the return shipping will be deducted from the refund and a credit will be applied to the original form of payment.
CHANGES OR CANCELLATIONS
Since all items are made to order, any changes or cancellations must be made within 24 hours of the original order to avoid any additional charges.
Custom orders may be exchanged for store credit only.
All sales are final. Sale items are non-refundable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item has been received, a gift certificate will be mailed to you.